Business Process Management – Process Engineer

Business Process Management – Process Engineer

📍 Location: London
🕒 Department: Chief Controls Office
📈 Reports to: Director, Chief Controls Office – Business Process Management

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About the Organisation

Our client is a global financial market infrastructure provider operating at the heart of the world’s financial system. They play a pivotal role in ensuring the stability, security, and efficiency of international settlements and risk management across multiple asset classes. The organisation is known for its robust governance, collaborative culture, and commitment to continuous process improvement.

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The Opportunity

This is an exciting opportunity to join a dedicated first line risk and control function within the Chief Controls Office. You’ll be part of the Business Process Management team, leading initiatives that map and improve end-to-end processes across the organisation as part of a firm-wide transformation programme.

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Key Responsibilities

• Lead the mapping of cross-functional business processes to agreed standards (e.g., BPMN 2.0).
• Ensure that risks and controls are clearly identified and documented within each process.
• Identify and implement opportunities for efficiency and process improvement using Lean and Six Sigma methodologies.
• Collaborate with stakeholders across business lines, Risk, and Control functions to deliver sustainable improvements embedded into BAU operations.
• Facilitate workshops, manage project timelines, and communicate progress to senior management.
• Drive engagement across teams to secure buy-in for process improvement initiatives.

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What We’re Looking For

• Experience in business process mapping and business analysis, ideally using Microsoft Visio or equivalent tools.
• Background in Financial Services or Consultancy, with a strong understanding of operational risk and control environments.
• Proven experience delivering process improvement or operating model enhancement projects.
• Excellent communication skills, able to confidently engage with and challenge senior stakeholders.
• Strong organisational and prioritisation skills, with the ability to manage multiple workstreams simultaneously.
• Collaborative team player with high attention to detail and a proactive approach to problem-solving.

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Desirable Qualifications

• Certification or formal training in Lean Six Sigma, Business Analysis, or Operating Model Design.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Visio.

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Why Apply?

This role offers a unique opportunity to work at the intersection of process excellence and risk management, contributing directly to the organisation’s transformation journey. You’ll join a high-performing team that values collaboration, innovation, and integrity — in an environment that empowers you to make tangible, measurable impact.