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IT Service Delivery Manager

  • Location: Surrey
  • Salary: £500 per day
  • Job type: Contract/Temp
  • Job reference: JMITSDM
  • Sector: Technology Risk, Interim
Job Description

IT service delivery manager required for pharmaceutical firm who are looking implement a Global Service Delivery model for all Commercial Applications and increase their level of digital channels.

Responsibilities:

  • Lead resolution for high priority incidents
  • Vendor relationship management for Global Commercial Applications and related services
  • Application management for Cvent and E-Pricing, and other applications as required
  • Standardise L1, L2 and L3 services, including change/release processes, service catalogues and KPI reporting
  • Implement standard service introduction for new applications, projects and services
  • Close alignment with partner IS teams, in particular infrastructure, service delivery and vendor management
  • Drive process excellence, continuous improvement, vendor governance and return on investment
  • Ensure alignment with global strategic supplier strategy and service management tools

As an ideal candidate, you will have strong stakeholder management and have a proven track record of delivery in a similar role. You must be able to work independently without any supervision. Pharmaceutical industry experience and expert knowledge of Veeva CRM is essential.

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